Inkoopmanager responsible for supply chain management and procurement at Intersteel. Leading a team to enhance operational efficiency and supplier relationships.
About the role
- Service Delivery Manager managing service contracts and leading technical teams at IT-ONE. Focused on performance metrics and client relationship management with an emphasis on technology solutions.
Responsibilities
- Manage service contracts, monitor performance and KPIs, and ensure strict compliance with Service Level Agreements (SLAs).
- Lead multidisciplinary technical teams, coordinating corrective, enhancement and preventive support activities in complex environments.
- Serve as the focal point and primary interface between the client and technical teams, leading governance meetings and presenting executive status reports.
- Ensure delivery timelines, scope, and quality, proposing continuous improvements to optimize processes and reduce incidents.
- Identify and present improvement opportunities and technological advancements in the client's environment, contributing to operational maturity.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
- Previous experience in IT outsourcing or managed services companies.
- Technical knowledge of IT infrastructure.
- Proficiency in processes such as Incident, Problem, and Change management, and Service Level Management.
- Experience in large-scale corporate environments.
- Certifications: ITIL v4, PMP, COBIT, BSIL, ISO 20000.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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