Senior Support Technician at First Focus providing technical support aligned to Australian business hours. Collaborating with clients and engineers in a hybrid working setup.
TC
Hybrid Support Engineer – Modern Endpoint Engineer, Intune, AI, Automation
Posted 3 weeks ago
About the role
- Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi-customer environment with operational excellence.
Responsibilities
- Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices
- Lead customer migration projects to Microsoft Intune
- Build, manage, and maintain compliance policies, configuration profiles, endpoint security policies, and application deployments
- Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation
- Support Windows provisioning workflows, including Autopilot-related processes
- Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune
- Manage Apple enrollment workflows, including Automated Device Enrollment (ADE)
- Support VPP app procurement, assignments, and deployment troubleshooting
- Create and maintain automation for common Intune and endpoint management tasks
- Apply DevOps principles to endpoint and infrastructure workflows
- Collaborate with peers to test, validate, and continuously improve automation and operational designs
Requirements
- Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting
- Solid understanding of endpoint security concepts and compliance controls
- Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences
- Demonstrated ability to document processes and create repeatable operational standards
- Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement
- Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control
- AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms
- Interest in using AI to improve service delivery, documentation quality, and operational efficiency
Benefits
- Health insurance
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
BY
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