Lead Technical Support Engineer managing complex technical support cases for DeepL's enterprise customers. Collaborating with engineering and product teams to resolve customer issues.
About the role
- Senior Technical Support Engineer providing support for IQGeo's geospatial software solutions. Collaborating with customers in Utility and Telecommunications markets and engaging in problem-solving.
Responsibilities
- Support IQGeo products for customers in the Utility and Telecommunications markets.
- Problem-solving skills, providing consulting to clients based on current operational processes.
- Excellent communicator, written and verbally.
- Support customers via phone, email, or case communication.
- Identify customer needs and help customers resolve issues or understand IQGeo product functionality.
- Follow up with customers to ensure their technical issues are resolved.
- Analyze and report product defects to the IQGeo Product Engineering Team.
Requirements
- Degree in Computer Science, Engineering required or related field; or equivalent work experience is preferred.
- Minimum 5 years of comparable technology and industry experience.
- Excellent analytical and problem-solving skills, and diagnostic skills using logs and metrics.
- Experience with cloud infrastructure (AWS/Azure/GCP) and S3 technologies.
- Experience with REST APIs, HTTP debugging, and authentication protocols.
- Working knowledge of Git and CI/CD pipelines such as Jenkins.
- Strong experience with open-source software technologies (Apache, OpenLayers, QGIS).
- Experience with Kubernetes and Docker.
- Experience with Linux System administration and bash scripting.
- Experience with SQL and RDBMS technology (PostgreSQL).
- Knowledge of programming, scripting, or rules-based languages (JavaScript / Python).
- Experience with GIS systems of record, such as IQGeo, Esri, Smallworld, or QGIS.
Benefits
- Flexible working arrangements to help employees balance professional responsibilities and personal commitments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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