Brand Manager supporting IOA Producers by delivering branded merchandise and print collateral solutions. Managing client relationships and driving business growth while ensuring brand standards are met.
Responsibilities
Serve as a trusted advisor to clients, independently managing relationships and delivering tailored merchandise and print solutions.
Collaborate with IOA Producers to identify opportunities, develop proposals, and close new business.
Leverage in-depth knowledge of branded merchandise, apparel, and print collateral to recommend impactful marketing solutions.
Engage with ASI/PPAI suppliers to source products, negotiate pricing, and stay current on industry trends.
Oversee quoting, proposals, and order placement using company software systems, ensuring accuracy and timeliness.
Partner with Brand Consultants to resolve product or service issues, maintaining high levels of client satisfaction.
Expand existing accounts through organic growth and cross-selling of additional services.
Work with Match-Up to establish client-specific frameworks for margin and product mix.
Coordinate with IOA Producers and internal teams to align on service delivery and client expectations.
Represent Match-Up at client events, trade shows, and supplier meetings to promote capabilities and build relationships.
Act as a subject matter expert, supporting team members and sharing best practices.
Ensure all deliverables reflect IOA’s brand standards and service commitment.
Maintain a high level of industry knowledge and technical competence.
Assist accounting with unpaid invoices and client discount reconciliation.
Effectively use internal systems to manage client data, track opportunities, and support business development.
Requirements
2+ years of success in sales or customer service (ASI/PPAI experience preferred)
Strong knowledge of branded merchandise and print production
Proven ability to manage and grow client relationships
Exceptional communication, customer service, multitasking, presentation, and negotiation skills
Highly organized, self-motivated, creative and team-oriented
Experience with Adobe Illustrator and industry-specific platforms (Facilis, FedEx Online) preferred
Proficiency in MS Office (Outlook, Word, Excel, PowerPoint)
Skilled in product research using platforms like Amazon, Alibaba, and Google
College degree preferred
Benefits
Competitive salaries and bonus potential
Company-paid health insurance
Paid holidays, vacations, and sick time
401K with employer match
Employee stock plan participation
Professional growth and career progression opportunities
Respectful culture and work/family life balance
Community service commitment
Supportive teammates and a rewarding work environment
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