Customer Care Representative providing specialized, proactive service for FedEx's top accounts. Analyzing and resolving service issues while ensuring customer satisfaction through effective communication.
About the role
- Customer Care Specialist at Invia Group addressing inquiries regarding flight bookings in Leipzig. Focus on high-quality service support with training provided.
Responsibilities
- Acquire the knowledge required for day-to-day work as a Customer Care Specialist in the entry-level class
- Handle written customer inquiries in the back office (e.g., cancellations, rebookings)
- Focus on delivering high-quality advice rather than on quantity
- Advise customers on ancillary products (e.g., travel protection)
- Assist with questions about baggage regulations, seat reservations, etc.
- Independently process goodwill adjustments and complaint cases
Requirements
- Work experience in customer service, call centers, sales, or similar fields
- Experience in the travel/tourism industry is an advantage
- Enjoy working with people, service-oriented mindset and strong customer focus
- Enjoy advisory conversations; empathetic and professional communication
- Good time and organizational management skills
- Very good German and good English skills
- Confident use of PC, internet and MS Office
Benefits
- Permanent full-time employment contract (5-day week)
- 30 days of vacation per year
- Bonuses for company tenure, employee referrals and above-average performance
- Modern, centrally located office
- Possibility to work from home (40% office work, 60% mobile work)
- Sufficient time allocated to handling customer inquiries
- Work schedule published one month in advance
- System-specific onboarding as needed with support from a coach
- Ongoing feedback for improvement
- Opportunities for personal development
- Participation in regular team events
- Discounts on travel, meal subsidies, sports and more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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