Field Operations Manager at SOLitude Lake Management overseeing lake management projects and coordinating field operations. Leading project execution with a focus on environmental conservation and client satisfaction.
About the role
- Deputy Operations Manager overseeing travel operations in Iceland for Intrepid Travel. Supporting the Operations Manager in ensuring smooth delivery of group trips and travel products.
Responsibilities
- Provide hands-on operational and managerial support to the Operations Manager and wider management team
- Ensure the smooth, safe and profitable delivery of Intrepid group trips and other travel products
- Play a key role in day-to-day operations, supporting leaders, solving problems as they arise
- Uphold the standards set out in Intrepid’s Service Level Agreement
Requirements
- Extensive travel experience in Iceland, with a strong understanding of the destination and local operating environment
- Travel industry experience, ideally as a Tour Leader or in an operational role
- Strong written and verbal communication skills in both English and Icelandic
- Experience coaching, training, or supporting leaders and teams (desirable)
- Excellent organisational skills, with the ability to manage multiple tasks at once
- Sound decision-making skills and the confidence to work independently when required
- A strong commitment to customer satisfaction and high-quality trip delivery
- Alignment with Intrepid’s Responsible Travel philosophy and style of travel
- High computer literacy, including Microsoft Word and Excel
- Flexibility to work varied hours, including being on-call outside office hours and attending operational functions when needed
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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