Hybrid AI Enablement – Operations Lead

at Interiors International

• Job title: AI Enablement – Operations Lead
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Austin, United States

About the role

• AI Enablement & Operations Lead at Togetherwork advancing AI initiatives for productivity and cultural change. Leading cross-functional pilots and enhancing internal AI capabilities in a hybrid role.

Responsibilities

• Drive & Enable Cross-Functional AI Pilots (approx. 50%)
• Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
• Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.)
• Coordinate with technical teams or vendors for complex builds.
• Track adoption, quantify impact, and document playbooks for replication.
• Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.
• Build Internal AI Capability & Culture (approx. 25%)
• Lead Togetherwork’s AI Champions program and community of practice.
• Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams.
• Capture and share success stories that inspire safe, effective AI use.
• Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.
• Program Management, Governance & Reporting (approx. 25%)
• Maintain the central portfolio of AI pilots—status, owners, metrics.
• Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council.
• Apply Togetherwork’s AI Policy and Self-Check process to all pilots.
• Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned.
• Prepare concise impact updates for the executive team and board.

Requirements

• 5–10 years of experience in operations, strategy, product, or transformation roles.
• Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations).
• Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
• Exceptional communication and facilitation skills.
• Analytical mindset—able to measure ROI and translate insights into action.
• You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows.
• SaaS or technology background preferred; passion for AI essential.

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match
• Flexible paid personal/vacation time built on mutual trust and accountability
• 10 sick days annually
• 9 company paid holidays
• 6 weeks paid parental leave