Systems and Infrastructure Engineer managing technology infrastructure and providing DevOps support for system reliability. Collaborating with development teams to implement solutions and enhance system performance.
About the role
- Infrastructure Engineer supporting IT infrastructure at INTEGRIS Health through various maintenance tasks and user support. Focused on system installations, configurations, and troubleshooting across multiple engineering disciplines.
Responsibilities
- Serves as an escalation point for Tier 2 Operations team members, working tickets and creating or modifying knowledge base articles.
- Installs and configures systems according to design specifications.
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components.
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented and Operations personnel (Service Desk and L2 Operations) are informed and trained.
- Supports testing and evaluation of technologies under review.
- Plans, documents, and implements software patches and upgrades for infrastructure components.
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems.
- Provides technical support and 24X7 incident response.
- Assists with root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances.
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports.
Requirements
- Bachelor's degree or 2 years of relevant experience in related field required.
- Previous work experience with an infrastructure specialization
- Intermediate level certification (RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification (4 years experience can substitute certification requirement) preferred.
- ITIL certification within 6 months of hire.
- Must be able to communicate effectively in English (Verbal/Written)
- Microsoft certifications preferred
- Previous experience in Microsoft Active Directory preferred
- EPIC Client Systems Administration Certification (ECSA)
Benefits
- front loaded PTO
- 100% INTEGRIS Health paid short term disability
- increased retirement match
- paid family leave
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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