Lead Infrastructure Engineer managing endpoint vulnerabilities and configuration compliance at Truist. Collaborating with engineering and security teams to drive risk reduction and governance.
About the role
- Infrastructure Engineer managing IT infrastructure projects and operational tasks for the MHRA. Collaborating with teams to ensure service stability and performance in the Digital and Technology group.
Responsibilities
- Lead and manage the successful execution of EuC and telephony projects, ensuring that tasks are completed on time and within scope while supporting the MHRA’s IT strategy
- Serve as the main escalation point for junior engineers, providing advanced troubleshooting and technical expertise in resolving complex EuC and telephony issues, ensuring high-quality resolutions that prevent future incidents
- Mentor and support junior engineers, fostering a collaborative environment and encouraging skills development across the team
- Take ownership of the overall stability, performance, and security of our IT Infrastructure, which includes assisting in the management of data centre services such as blade systems, virtualisation platforms, servers, Storage, Backup and power systems
- Implement and maintain robust security protocols to safeguard the infrastructure, ensuring compliance with security policies and regulatory requirements
- Proactively monitor and assess core network performance, identifying potential risks or weaknesses and applying pre-emptive solutions to minimize downtime and service disruptions
- Work closely with project teams, and other IT functions to ensure alignment of strategies with the overall IT infrastructure roadmap
Requirements
- Hands-on experience with troubleshooting EuC and telephony performance issues and integrating new equipment within an existing IT architecture
- Experience in supporting Infrastructure operations, particularly in EuC and telephony technologies such as Intune and Autopilot
- Technical knowledge of Infrastructure technologies, including an understanding of maintain laptop builds, patching management, application deployment technologies, remote management and diagnostics as well as Microsoft teams calling
- Proven experience in troubleshooting and maintenance, including experience in configuring and managing EuC and telephony Infrastructure components
- Understanding of industry standards and best practices related to EuC and telephony Infrastructure architecture and security, including Directory Services understanding (such as AD/EntraID, LDAP, etc)
Benefits
- Digital Allowance of up to £12,823 per annum may be available for exceptional candidates based on our assessment of your skills and experience
- An on-call payment will be added to the salary depending on the frequency of participation in the rota
- Flexible hybrid working with a minimum of 8 days per month on site
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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