Hybrid Project Manager, Surety Solutions

at Intact

• Job title: Project Manager, Surety Solutions
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: CA$94,200 - CA$115,200 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Toronto, Canada

About the role

• Project Manager leading cross-functional projects to improve operational effectiveness in Intact’s Surety business. Managing projects across operations, technology, and client experience.

Responsibilities

• Lead the end-to-end management of projects that enhance operations, technology adoption, and workflow efficiency.
• Develop charters, schedules, milestones, and workplans aligned to Surety Solutions priorities.
• Track deliverables, manage risks, and escalate issues proactively.
• Partner with leaders and teams across Surety, Operations, Technology, and Analytics.
• Ensure projects are aligned with business needs and communicate progress to senior management.
• Act as a connector between front-line users, managers, and technical teams.
• Analyze current workflows to identify pain points and improvement opportunities.
• Implement lean processes and automation tools to simplify and accelerate delivery.
• Support change management efforts to ensure adoption of new practices and systems.
• Define success metrics (e.g., cycle times reduced, error rates lowered, adoption rates improved).
• Provide timely updates, dashboards, and executive reporting.
• Ensure initiatives deliver measurable impact to the Surety Solutions team.

Requirements

• Bachelor’s degree in Business, Operations, or related field.
• Insurance and/or Surety industry knowledge.
• 5+ years of relevant project management experience, preferably in financial services, insurance, or operations.
• PMP, Agile, or Lean Six Sigma certification an asset.
• Strong communication, facilitation, and stakeholder management skills.
• Proven ability to deliver projects on time and with measurable outcomes.
• Comfort with technology (e.g., Salesforce, Power BI, workflow tools) is a plus.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country.
• No Canadian work experience required; however, must be eligible to work in Canada.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)