Project Manager overseeing digitization workflows in subsurface utility engineering for a SaaS company. Driving project management processes and collaborating with teams for operational improvements.
About the role
- Project Manager with Catalis managing implementations for government clients. Leading training, planning, and execution to enhance government service delivery.
Responsibilities
- Plan and lead implementation/migration projects for city/county/state government clients.
- Create detailed project plans and associated artifacts including project schedule, risk/issues log, status reports, meeting agendas, statement of work, etc.
- Facilitate customer meetings and activities as needed, including discovery sessions, joint working sessions, user testing, regular status updates, executive steering committee meetings, etc.
- Monitor internal resources for capacity and budget utilization.
- Accurately forecast project revenues and expenses.
- Partner with internal teams and customer to understand business and technical requirements.
- Coordinate quality assurance (QA) testing to ensure that the software will function properly in the customer’s environment.
- Perform basic diagnostics and troubleshooting for payments software applications.
- Assist in training end users on the software to ensure their ability to use the software.
- Coordinate customer user acceptance testing (UAT) and go live support.
- Identify project risks and issues in a timely manner; assess and communicate necessary actions to ensure minimal impact to project health, schedule, and scope.
- Collaborate with customers and developers to help configure, install, test, and monitor computer programs and systems to address customer issues.
- Communicate effectively and professionally with customers, including executive-level customer contacts.
- Deliver an exceptional customer experience.
- Manage multiple implementations, while maintaining on-time deliverables.
Requirements
- Bachelor’s degree and 2+ years of experience managing projects and delivering successful outcomes for project stakeholders.
- Ability to communicate technical information to both technical and non-technical customers.
- Strong technical aptitude, enjoys troubleshooting technical issues.
- Comfortable with Excel pivot tables, SharePoint and similar technologies.
- Ability to work both in a team setting and independently.
- Excellent communication skills, both written and oral.
- Strong risk/issue assessment and mitigation skills.
- Excellent time management skills.
- Strong interpersonal, team-building skills.
- Comfortable gathering information from business users.
- Ability to work occasionally out of the Alpharetta, GA office.
Benefits
- A dynamic and supportive work environment in a mission driven organization
- Competitive salary and benefits package, including health, dental, vision insurance
- Unlimited PTO (paid time off)
- HSA and FSA options
- 401(k) plan with matching contributions
- Paid parental leave
- ABLE matching contributions for the disability community
- Employer paid short term and long-term disability insurance and group term life insurance
- Financial and legal assistance through our EAP (Employee Assistance Program)
- Opportunities for personal development and career advancement with free access to unlimited courses via Udemy
- The chance to make a significant impact on the delivery of government services and the lives of citizens
Job title
Job type
Experience level
Salary
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Degree requirement
Location requirements
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