Senior Manager overseeing credit products for Leisure, Hospitality and Gaming. Managing underwriting teams, portfolio quality, and collaborating for responsible growth.
About the role
- Manager leading observability platform operations across logging, metrics, telemetry, and analytics in Canada. Focused on reliability, scalability, and compliance with agile product teams.
Responsibilities
- Own platform operations and roadmap (Elastic, Dynatrace, Micro Focus, Grafana)
- Manage capacity, cost, performance, and security
- Govern logging, telemetry, tracing, topology, and data lifecycle/quality
- Publish standards and guardrails; ensure compliance via gating and maturity checks
- Align governance with enterprise architecture
- Manage vendor relationships in collaboration with the Director
- Build partnerships across IT, application owners, infrastructure, and SDLC stakeholders
- Coach on instrumentation, alert hygiene, dashboards, tracing, and topology
- Lead the observability community and deliver shared trainings and templates
- Communicate platform health, adoption, coverage, and outcomes
- Enrich signals with app, infra, and network data; apply anomaly detection and AI to reduce noise
- Provide reusable dashboards, alert policies, runbooks, and instrumentation patterns
- Strengthen incident response, major-incident support and contribute to post-mortems
- Implement enhancements that lower detection time and MTTR
- Automate provisioning, config-as-code, data onboarding, alerting, and visualization
- Embed observability in CI/CD and pre-release checks; promote “observability by default”
- Support SRE goals by enabling SLIs/SLOs/SLAs and improving reporting
- Manage two Agile product teams and a 24/7 Operations Center
- Develop talent and a culture of automation, reliability, and customer service
- Maintain backlog and roadmap; prioritize features and cost; drive continuous improvement and report outcomes
Requirements
- 6+ years in observability/platform engineering, with 2+ years leading ops/platform teams
- Hands-on expertise with observability tooling (Elastic Stack, Dynatrace, Grafana, Micro Focus) and pipelines for logging, metrics, tracing, and topology
- Experience building automation and self-service for observability (IaC, CI/CD, config-as-code) and integrating observability into the SDLC
- Familiarity with multi-cloud (AWS, Azure, GCP) and on-prem environments; hybrid infrastructure visibility across Canada
- Background in 24/7 operations and service management
- Strong communication, stakeholder partnership, coaching, and vendor management skills
- Experience with AI/ML anomaly detection and analytics in observability contexts
- Familiarity with SAFe/Agile product management and platform roadmaps
- Exposure to performance engineering and enterprise architecture standards
- Relevant certifications (Cloud: AWS/Azure/GCP; ITIL/Service Management; Observability/SRE/DevOps)
- Bilingual (French and English): Need to interact on a regular basis with colleagues across the country
Benefits
- Support, opportunities and performance-led financial rewards at a workplace where you can shape the future
- Policies to ensure equal access and participation for people with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Associate Manager ensuring food safety and quality at Red Lobster, focusing on operational food safety and compliance. Collaborating with teams and training staff on best practices.
Portfolio Manager managing renewable energy project finance deals at Fifth Third Bank. Responsible for managing a portfolio of accounts, reviewing credit decisions, and collaborating with teams.
Store Manager at 7 - Eleven responsible for managing team and driving store success through KPIs. Focus on customer service, safety, and financial performance in corporate - owned locations.
Strategy Consulting Manager focusing on health services at PwC. Analyzing trends, providing consulting services, and leading strategic projects across various areas.
Consulting Manager advising Pharma and Life Sciences executives on business challenges. Leading client engagements and strategic planning initiatives to drive growth and performance.
Group Manager of Product leading multiple product lines at Weedmaps, driving innovation and revenue goals for the cannabis marketplace.
Program Cost & Controls Manager at RTX handling financial management of capital projects with hybrid work arrangement. Collaborating with cross - functional teams and ensuring budget and schedule tracking.
UN
Senior Manager leading hospitality training and communication at URBN. Overseeing training initiatives and compliance across the organization.
Store Manager in Training overseeing operations and fostering team development at Safelite's auto glass stores. Supporting execution of business strategies and ensuring high customer service standards.