Support Engineer responsible for L2/L3 technical support for Vendavo's products. Bridging technical support, business understanding, and customer service in a highly technical role.
About the role
- Technical Support Attendant role at amáis educação in Blumenau, SC. Engage with clients to solve technical issues via tickets and help desk.
Responsibilities
- Provide customer support via ticketing platforms and help desk;
- Identify, diagnose, and resolve technical issues according to incoming requests;
- Receive, analyze, and respond to users' questions about system usability.
Requirements
- Experience in technical support;
- Strong diagnostic and troubleshooting skills;
- Clear and effective communication skills, both verbal and written;
- Proactive attitude and ability to work well in a team;
- Knowledge of databases is a plus.
Benefits
- Transportation allowance (Vale Transporte);
- Meal allowance (Vale Alimentação);
- Health insurance;
- Auster;
- TotalPass.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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