Director of Customer Success at Mainspring Energy improving customer experience post - deployment. Collaborating with cross - functional teams to resolve issues and enhance system performance.
About the role
- Customer Success Intern supporting SME clients at fintech scale-up INFINIT. Reporting to the manager and assisting in operations.
Responsibilities
- Reporting directly to the Customer Success Manager, you will play a hands-on role in supporting our SME clients and contributing to the day-to-day operations of the Customer Success team.
- This internship is for you if you are curious, detail-oriented, and eager to learn the inner workings of a fast-scaling fintech.
Requirements
- Student in a business school or university (Master's level), with a strong interest in technology and data.
- Comfortable with CRM tools (HubSpot is a plus), Google Sheets/Excel, and eager to develop skills in SQL or Google Analytics.
- Strong interpersonal skills, a customer-first mindset, and the ability to manage multiple topics simultaneously.
- Autonomous, proactive, and comfortable working in a fast-moving, ambiguous environment.
- Native-level French and professional working proficiency in English.
Benefits
- Competitive salary: We offer highly competitive compensation.
- Diverse and inclusive team: Join a dynamic international team representing more than 8 nationalities. Work alongside experienced professionals from around the world and benefit from a rich learning environment.
- Inspiring mission: We are dedicated to transforming business financing and making a positive impact on the European economy. Your work at INFINIT will have a lasting effect on businesses and communities.
- Health and well-being: Access to high-quality medical and mental health insurance.
- Quality time together: We foster community with annual gatherings and bi-weekly in-office team events.
- Personal time off: Flexible personal time off policies.
- Flexibility and ownership: We are goal-oriented and trust our team. Enjoy hybrid working—3 days per week in our Madrid office and 2 days remote.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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