Head of eCommerce leading the DTC growth engine for a fast - growth FMCG brand. Focused on improving customer acquisition, conversion, and retention strategies in a complex growth phase.
About the role
- Ecommerce Executive managing online flash sales for luxury brands. Supporting product launches while ensuring smooth operations and excellent customer experiences in a hybrid role.
Responsibilities
- Own the end-to-end product lifecycle, including data cleansing, stock list preparation, image management, and launch-ready pricing
- Execute on-site visual merchandising strategies to maximise sales and ensure premium brand representation
- Carry out basic photo editing tasks such as resizing and cropping, and create banner assets for the website as required
- Coordinate backend setup of promotional codes, quota rules, and tiered pricing
- Act as the final checkpoint prior to launch by placing test orders and verifying promotions, customer groups, and checkout flows
- Prepare end-of-event sales reports, providing insights into revenue performance, trends, and stock turnover
- Regularly audit the site across mobile and desktop to identify bugs or friction points, with a focus on reducing cart abandonment
- Work closely with warehouse teams to monitor fulfilment performance and resolve delivery issues efficiently
- Support customer service during peak periods and assist with in-person sales events when required
Requirements
- 1 to 2 years of hands-on experience in a digital or e-commerce role, ideally within the Australian retail environment
- Experience managing major e-commerce platforms, with Shopify Plus as a strong advantage. Exposure to Magento or BigCommerce is also valued
- Strong understanding of the Shopify app ecosystem and third-party tools
- Confident using Microsoft Office and Google Workspace, particularly Excel or Google Sheets for stock management and reporting
- Excellent written and verbal English skills, with the ability to adapt tone for premium brand communication
- Experience working with warehouse or logistics teams is advantageous but not essential
Benefits
- Exposure to an international e-commerce business and luxury brand portfolio
- A role that directly supports a circular economy and responsible retail
- Mentorship and development within the Shopify Plus ecosystem
- Opportunities to contribute to merchandising and UX improvements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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