Technical Data Operations Manager at Profitero+, overseeing product data delivery and team leadership. Driving operational excellence and process improvements in a hybrid work environment.
About the role
- Subscription Operations Executive managing daily operations for print and digital subscriptions at Immediate, a major UK consumer brands publisher. Coordinating closely with various teams to enhance subscription efficiency and service.
Responsibilities
- Run daily operations for both print and digital subscriptions, ensuring timely fulfilment and issue resolution
- Collaborate with Print Production, Distribution teams and Customer Services team to align subscriber fulfilment schedules and address delivery issues; work with Finance to reconcile billing and revenue data; coordinate with Customer Marketing for acquisition and retention campaign.
- Make recommendations to improve subscription processes to enhance operational efficiency, reduce complexities, and support scalable growth.
- Work closely with Customer Service to troubleshoot subscription issues and ensure a seamless customer experience from sign-up to renewal or cancellation.
- Handle operations linked to month end processes and partner with the Finance team in associated reconciliations.
- Manage all invoice and purchase order requests that come into the department
- Regularly report on key subscription KPIs and generate insights to drive operational and strategic decisions.
Requirements
- Experience in subscription operations, preferably in media, publishing, or a recurring revenue business
- Experience working subscription billing platforms and strong understanding of print and digital subscription workflows
- Strong organisational and project management skills, with the ability to manage multiple priorities effectively
- Excellent data skills including data transformation
- Experience with ticket management and work management tools
- Excellent listening and communication skills
- Outstanding problem-solving skills and attention to detail
Benefits
- A relaxed working environment with regular socials including a summer festival
- Supportive well-being initiatives and benefits, talks & workshops, and Mental Health First aiders & Champions
- 25 days holiday plus a day for your birthday. Our offices will be closed between Christmas and New Year’s which are in addition to your annual entitlement
- Tailored training and development through both our inhouse learning platform and LinkedIn Learning
- A progressive and transparent culture focused on your development
- Flexible / hybrid working plus early finish Fridays
- Cycle to work scheme
- Enhanced Family Policies including paternity, adoption and surrogacy leave. We also provide a pregnancy loss, fertility, and carers policy
- Competitive pension plans and Life Assurance
- A newly renovated modern office with lots of collaborative spaces
Job title
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Degree requirement
No Education Requirement
Location requirements
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