Customer Support Engineer providing technical support for Ovation products and maintaining customer satisfaction at Emerson. Engaging with clients to solve technical issues and enhancing operational capabilities.
About the role
- Support Analyst providing advanced technical support for critical telecom systems. Focused on system availability and incident management in São Paulo region.
Responsibilities
- Monitor the client environment, checking systems and machines to ensure full operation
- Analyze and perform preventive maintenance in client environments
- Receive and analyze incident and problem tickets reported by the client
- Receive and fulfill service requests
- Provide workarounds to minimize customer impact during failures
- Develop permanent solutions to problems
- Execute, oversee, and monitor change/maintenance windows
- Manage performance and capacity
- Manage backups and recovery plans
- Participate in a rotating on-call schedule outside business hours
- Perform on-site visits in the São Paulo Metropolitan Area
Requirements
- Experience with infrastructure deployment or support
- Experience with virtualization solutions
- Experience with storage solutions
- Experience with OCI (Oracle Cloud Infrastructure)
- Experience with Linux environments
- Experience administering physical and virtual machines
- Intermediate networking knowledge
- Knowledge of backup solutions and recovery planning
- Knowledge of Windows environments
- Knowledge of SAN (Storage Area Network)
- Clear and effective communication
- Teamwork
- Initiative
- Logical reasoning
- Critical thinking and a sense of urgency
- Intermediate English (reading, writing, and ability to participate in meetings and calls)
Benefits
- Work anywhere: option to work remotely or from one of our offices
- Birthday day off
- Flexible hours
- Food allowance
- Meal voucher
- Transportation allowance
- No dress code
- TotalPass
- Health insurance
- Dental plan
- Pet health insurance
- Partnerships with service providers and establishments
- Tuition assistance for postgraduate studies
- Language course subsidy
- Training and development program
- Mentoring and tutoring program
- Home office allowance
- Childcare assistance
- Life insurance
- Employee referral bonus
- Profit-sharing
- Breaktime: managed by HR
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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