Operations lead supporting Army C4 services with a focus on planning and communications operations. Requires extensive experience and expertise in IT and Army operations.
IA
Hybrid Trainer, Quality Control Analyst
Posted 3 months ago
About the role
- Trainer, Quality Control Analyst at iA Financial Group ensuring high standards in client interactions. Responsible for quality control processes, educational content development, and performance monitoring.
Responsibilities
- Act as a resource person to ensure the quality of team interactions with clients and partners
- Establish and apply a quality control process based on guiding principles
- Develop personalized action plans with customer service representatives
- Identify trends and improvement opportunities to enhance the training program
- Create and distribute educational content and capsules related to orientation and client experience
- Collaborate with assistant directors and team leaders to monitor performance and productivity
Requirements
- 2 to 5 years of experience in customer service in a contact center
- Degree in administration, insurance, or financial services (or any combination of relevant experience)
- Excellent knowledge of current Individual Savings and Retirement products and procedures (an asset)
- Proficient in Microsoft Office Suite
- Advanced level of English
- Advanced level of French
Benefits
- Flexible group insurance
- Competitive pension plan
- Stock purchase plan
- Vacation and wellness/personal development days
- Telemedicine
- Employee and family assistance program
- Ergonomic furniture program
- Performance bonus
- Discounts on iA products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate Principal Analyst conducting surveillance reviews to detect insider trading. Analyzing trading activity and developing analytics for FINRA's market integrity.
Process Analyst managing client satisfaction processes at SEK with responsibilities in documenting and designing workflows. Collaborating as an internal PM for operational excellence in cybersecurity solutions.
Administrative Analyst responsible for efficient management of warehouse operations and compliance. Supporting decision - making and continuous improvement of administrative procedures while integrating different areas of the company.
Trading Analyst supporting day - to - day wholesale power trading operations in Birmingham, AL. Forecasting prices and developing bids while ensuring data integrity.
Applications Analyst supporting global eDocument solutions for Air Products. Collaborating with diverse teams on electronic document processes and enhancements.
Analyst in Asset Management at Pier 4, focusing on financial analysis and property management tasks. Collaborating with finance and investments teams to ensure portfolio performance and compliance.
Social Experience Program Manager overseeing customer engagement on social media platforms. Managing inquiries, escalations, and collaborations with support teams for issue resolution.
Administrative Analyst supporting Volkswagen Group Services in logistics and technology operations. Responsible for various administrative tasks and collaboration with technical services team.
Intern collaborating with the CALS team at Warner Bros. Discovery on advertising platform analytics. Analyzing data, optimizing strategies, and supporting performance reporting in a hybrid capacity.