About the role

AML CRM Supervisor managing performance of AML Surveillance Investigators and Analysts. Ensuring compliance with standards while driving team performance and quality in a regulatory environment.

Responsibilities

Lead a team of AML Surveillance Investigators, AML Investigators, or BSA Analysts, ensuring they meet performance and quality standards.
Effectively guide and motivate the team to achieve their goals and maintain high performance while managing according to internal service levels and regulatory deadlines.
Continuously assess and improve quality standards to enhance overall performance.
Provide direct leadership, coaching, and counseling to team members while acting as a subject matter expert (SME).
Facilitate and lead BSA/AML initiatives that include many cross-functional teams.
Provide BSA/AML subject matter expertise to other departments as needed.
Promote the exchange of ideas and application of best practices.
Develop and maintain strong working relationships with segments through continuous and proactive communications.
Assist in the preparation of various reports.
Contribute to initiatives aimed at improving processes, systems, and overall efficiency.
Participate in or lead special projects that may arise, ensuring they align with the organization's goals.
Demonstrate effective leadership through presentations, collaboration, and contribution to meeting materials and activities.
Take on additional responsibilities or projects as needed to support the team and organization.
Able to travel around 10% of the time.
Perform other duties as assigned.

Bachelor’s degree or an additional 2 years of experience required
At least 4 years of relevant Investigative experience with 1-year direct AML BSA experience at a financial institution, regulatory agency, or law enforcement agency and include at least 1 year experience with colleague coaching and leadership through indirect or direct management positions.
Bachelor’s degree in Criminal Justice preferred
Related professional certifications such as CAMS or CFE highly desirable.
Familiarity in using AML compliance monitoring systems such as SAS, Actimize Case Management, and other core transaction systems (e.g., wire transfer, depository systems, and ACH)
Proven track record of strong communications, analytical, organizational, project management and planning skills.
Ability to work in a fast-paced, high-pressure environment with professionalism, courtesy, and tact
Ability to shift priorities as needed to meet demand
Basic PC skills - MS Word, Excel, web-based applications
Excellent critical thinking, communication, interpersonal, and organizational skills in a high-pressure environment.
Analytical and Problem Solving abilities
Self-motivated, deadline driven and able to work in an ever-changing environment
Team Player.
Proven risk management skills
Experience working in team-oriented environments where success of the overall team is critical to operational excellence