Accounts Representative IV providing essential financial and administrative support in Cornell's Engineering Finance and Budget Team. Ensuring compliance and effectiveness of financial processes while managing account activities.
About the role
- Field Service Engineer providing technical assistance and service engineering while ensuring equipment meets operational standards. Role involves installation, maintenance, and training in a hands-on environment.
Responsibilities
- Performing installation and commissioning of power quality and energy meters at customer sites, ensuring that it functions correctly and meets the operational standards specified.
- Performing routine maintenance and diagnosing problems with equipment.
- Assist in repairing or replacing faulty parts and ensuring that the equipment is operational again in a timely manner.
- Providing remote & on-site technical support to customers, troubleshooting issues as they arise, and resolving them directly or advising them on the necessary steps to fix them.
- Training customers in the use of EIG equipment safely and effectively, often providing hands-on training and detailed operational manuals.
Requirements
- B.S. in Electrical Engineering, or Diploma in Electrical Engineering (required)
- Minimum three years of relevant experience (required)
- Good understanding of industry standard communication protocols with an emphasis on Modbus, IEC 61850, DNP and BACnet.
- Knowledge of software, integration and automation, industrial controls, PLCs, and industry SCADA practices is an asset.
- Strong understanding of the power systems, metering applications industry practices and electrical equipment being serviced.
- Excellent analytical skills to diagnose issues and determine the best way to fix them.
- Ability to communicate effectively with customers, explaining complex technical issues in a way that non-experts can understand.
Benefits
- Competitive benefits package
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