Enterprise Customer Success Manager developing tailored HRS solutions for top-tier corporate customers to maximize business value and enhance traveler satisfaction.
Responsibilities
Drive revenue from enterprise customers by aligning HRS solutions with their travel strategies
Ensure smooth implementation and operation of HRS solutions tailored to each industry
Build strong partnerships with key stakeholders in target verticals
Track key metrics, solution usage, and customer behavior
Act as the main connection between enterprise clients and HRS teams globally
Requirements
Several years of experience in B2B enterprise account management
Focused on growing and retaining existing customer relationships through a consultative sales approach
Industry experience in Travel, Procurement, Fintech, SaaS, payments, or similar sectors
Skilled in using structured sales methodologies (e.g., MEDDPICC)
Strong technical understanding and commercial acumen
Advanced analytical skills to interpret customer data
Excellent communication, presentation, and negotiation skills
Business fluent in German and English, both spoken and written
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