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About the role
- Market Manager for Housing Connector developing housing strategies and community partnerships in Miami. Leading the execution of local strategy and managing regional impact with a focus on housing stability.
Responsibilities
- Grow Housing Connector’s presence by both increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners.
- Identify and develop new partnership opportunities across public and private sectors to expand local impact.
- Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes.
- Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model.
- Partner with the Regional Managing Director to design and execute scalable, market-specific strategies.
- Deepen engagement with community and government partners.
- Expand client stability supports.
- Increase active unit utilization across the partner property portfolio.
- Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders.
- Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements.
- Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution.
- Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes.
- Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.
Requirements
- Experience leading market-level or territory-level operations, programs, or services with clear accountability for outcomes (e.g., startups, tech-enabled services, multi-site organizations, or complex ecosystems).
- Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities.
- Experience managing external partners in ongoing operational relationships, including setting expectations, resolving issues, and maintaining performance over time.
- Proven track record of owning results such as service delivery, utilization, placements, or operational performance.
- Experience leading and developing teams responsible for delivering services or outcomes, including performance management and prioritization.
- Ability to assess what is working, what is not, and make adjustments quickly based on data, observation, and feedback.
- Strong judgment and follow-through in complex, real-world environments where decisions have direct impact on people.
- Knowledge of the local community and ability to build credibility with key stakeholders.
- Spanish language proficiency required for effective communication with partners, tenants, and community stakeholders.
- Valid driver’s license and insurance.
Benefits
- Comprehensive Health Coverage – Medical, dental, vision plans. We pay 100% of our employees’ premiums and 50% of their partners/dependents.
- Generous Paid Time Off – 22+ days PTO (in first year) and dedicated Community Service Leave.
- Extensive Holiday Schedule – Including a full week off in December.
- Paid Parental Leave – Supportive leave options for families.
- Employee Assistance Program (EAP) – Confidential resources for personal support.
- Life Insurance – Financial security for you and your loved ones.
- Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts.
- 401(k) with Employer Match (6%) – Invest in your future.
- Professional Development Stipend – Annual stipend ($500) to enhance your skills.
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