Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Executive, Customer Care responsible for customer support in Teleport's cross-border delivery services. Communicating solutions effectively and managing escalations in Selangor, Malaysia.
Responsibilities
- Respond to customer queries promptly and professionally through multiple communication channels such as email, chat, and social media.
- Provide clear and accurate information or solutions to merchants and consumers.
- Ensure timely follow-up on customer issues to deliver exceptional service.
- Identify and escalate complex or unresolved issues to the appropriate internal teams.
- Maintain proper documentation of customer interactions and service requests.
- Participate in training and development initiatives to enhance technical knowledge and customer service skills.
- Support the team in maintaining service quality standards and achieving overall business objectives.
Requirements
- Previous experience in **customer service or customer support roles** is preferred.
- Ability to **work rotating shifts**, including weekends and public holidays.
- Strong **communication and interpersonal skills** with a customer-focused mindset.
- Experience using **multiple communication channels such as email, chat, and social media**.
- Background in **logistics (air or road transport)** will be an added advantage.
- Experience in **e-commerce or start-up environments** is highly advantageous.
- Ability to **handle customer issues professionally and escalate when necessary**.
- **Fresh graduates are encouraged to apply.**
Benefits
- Unlimited training -You will have access to a wide range of learning resources including Notion!
- Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
- Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
- Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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