Manage escalated customer trouble tickets while interfacing with off - net carriers. Provide technical solutions and maintain customer network configurations with great focus on the customer experience.
About the role
- Senior Depot Engineer at Hitachi Rail ensuring interface compatibility for depot equipment and service vehicles. Involves technical oversight and customer relations in a fast-paced environment.
Responsibilities
- Ensure identification and resolution of the interfaces of depot equipment and service vehicles with the main subsystems (e.g. Signalling, CW, Power supply, etc.).
- Ensure the review of technical documents of design of the suppliers
- Ensure customer relationship as technical focal point in terms of depot equipment and service vehicles requirements
- Witness to factory tests of the machines of suppliers, assuring compliance with design requirements and procedures and the execution of the Verification activities on Depot documents, according to the V&V Plan
- Manage customer relationship as technical focal point in terms of depot equipment and service vehicles requirements
- Indentify and solve the interfaces of depot equipment and service vehicles with the main subsystems (e.g. Signaling, CW, Power supply, Passenger Vehicles etc)
- Ensure on site supervision of installation activities of the supplier, ensuring compliance with the design and interfaces
Requirements
- Knowledge of maintenance needs of a railway system with focus to the maintenance of the train.
- Knowledge of working principles of railway vehicles
- Knowledge of machineries
- Knowledge of principles of electrical schematics, pneumatic schematics, hydraulic schematics
- Familiar with Autocad
- Knowledge and experience of working at site (testing and commissioning of depot equipment)
- Technical Degree or Equivalent Technical Background.
- English Proficiency.
Benefits
- Health insurance
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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