Senior Manager leading initiatives in product quality & reliability for semiconductor equipment and components at Applied Materials. Responsible for developing methodologies and managing a team of engineers in Taiwan.
About the role
- Manage escalated customer trouble tickets while interfacing with off-net carriers. Provide technical solutions and maintain customer network configurations with great focus on the customer experience.
Responsibilities
- Manage escalated tickets from Tier 1/2 and install groups
- Act as an escalation point for managed services customers
- Interface with off-net carriers to drive escalated issues
- Perform adjustments to customer networks as needed
- Ensure customer configurations are up to date
- Maintain and create technical documentation of processes and procedures
- Act as a knowledge resource to Tier 1/2 and install teams
- Regular attendance and ability to work variable schedules and overtime as necessary
Requirements
- Bachelor's Degree preferred
- 2-5 years of relevant work experience
- Experience with managed service providers
- Strong communication and teamwork skills
- Technical troubleshooting experience
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Geotechnical Engineer delivering geotechnical consultancy for GIP Ltd. Overseeing engineering assessments and managing teams in the Midlands.
Project Engineer focusing on site design, CAD drafting, and energy forecasting for renewable energy projects. Collaborating closely with the engineering team to ensure optimized designs and compliance.
Senior Front - End Engineer responsible for scaling the front - end layer of a B2B SaaS platform used for live rail assistance. Collaborating with cross - functional teams to enhance usability and stability.
Building Science Engineer at Stantec supporting building envelope design and consulting for various projects. Collaborating with senior leaders on technical expertise and managing project responsibilities.
Staff Level Geologist or Scientist supporting site investigation and remediation projects for environmental consulting firm Stantec. Collaborating with professionals on various environmental assessments and audits.
Senior Geotechnical Engineer at Stantec leading diverse geotechnical projects and managing client relationships. Collaborating with a local team while contributing to innovative solutions in engineering.
Intermediate Geotechnical Engineer at Stantec, leveraging innovation and technical expertise in Edmonton. Collaborating with clients and managing diverse geotechnical projects with a motivated team.
Senior Informix Engineer overseeing IBM Informix databases administration and support. Ensuring high availability, performance tuning, and application development in a dynamic environment.
Associate Projects Engineer focused on datalink and networking solutions for Ovation control systems. Collaborating globally while providing technical support in design and troubleshooting.