Field Service Engineer supporting moderately complex technical operations at military sites, providing troubleshooting and customer support. Requires travel and active DOD security clearance.
About the role
- Senior Consultant in IT Service Engineering at a consulting firm with 30 years of experience in IT-Management. Focus on improving service management processes and client project leadership.
Responsibilities
- Advise and, where appropriate, take on (partial) project leadership for client projects to establish or improve service management for specific IT services
- Identify clients' organizational challenges and develop tailored solutions with them to adapt existing service management processes
- Carry out rollout planning for service delivery of new services and establish or optimize service provider governance and management
- Further develop our consulting offering by contributing experience and new methods
Requirements
- At least three years of project and/or consulting experience in IT Service Management (ITSM)
- Solid understanding of frameworks such as ITIL, COBIT, or SIAM
- Familiarity with the challenges at the interface between IT and the business
- Strong analytical skills to structure complexity, clarify interdependencies, and design and explain solutions and concepts
- Excellent presentation and communication skills in German
Benefits
- We subsidize not only your company bike (JobRad) but also your public transport (ÖPNV) pass
- We support your gym membership and preventive healthcare
- We enable work–life balance according to your needs, with the option for mobile/remote working
- We offer 30 days of annual leave. You only need to take one day off on Christmas Eve and New Year's Eve. If you wish to take a longer break, we offer the option of a sabbatical
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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