IT Support Specialist for user help desk in Berlin, managing queries and improving IT processes. Need strong IT support experience and proficiency in Windows and MS 365.
About the role
- IT Support Mitarbeiter providing support for Windows & iOS devices in a consulting firm. Managing user administration, troubleshooting, and IT operations documentation with a focus on individual development.
Responsibilities
- Responsible for 1st and 2nd level IT support and for handling incidents on-site and remotely.
- Manage user, permissions and mailbox administration as well as inventory and asset management.
- Responsible for the installation, administration and maintenance of Windows and iOS endpoints.
- Document IT operational workflows and maintain our self-help knowledge bases.
Requirements
- Several years of professional experience in IT support or a user helpdesk role
- Strong experience with Microsoft Windows/Server, iOS and networking, as well as Microsoft 365 products, Active Directory and ticketing systems
- Scripting knowledge with PowerShell is a plus
- You enjoy working in a team, are personable, communicative and reliable, and contribute to a positive working atmosphere
- The list of requirements is a wish list. Please apply even if you do not meet all points — many skills can be learned on the job.
Benefits
- We subsidize not only your Jobrad (company bike), but also your public transport pass (ÖPNV), helping both the environment and your wallet.
- We contribute to your gym membership and support health and preventive care.
- We enable work-life balance according to your needs, including the option for flexible and remote working.
- We offer 30 days of annual leave per year.
- Only one day of leave is required for Christmas Eve and New Year's Eve.
- If you want an extended break, we offer the option of a sabbatical.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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