Parchment Support Engineer serving as the main contact for learners’ inquiries. Providing technical support through various channels while ensuring compliance and excellent service.
About the role
- IT Support Technician providing technical assistance and support to users in Switzerland. Ensuring smooth IT operations with hardware and software troubleshooting across various devices.
Responsibilities
- Provide technical support to 180 end-users via phone, email, or in person, utilizing a ticketing system.
- Troubleshoot and resolve hardware, software, peripherals, mobile devices, and other related IT issues.
- Setup and configure various hardware: laptops, desktops, printers, mobile devices etc.
- Assist with the setup and deployment of new hardware and software.
- Document support activities and maintain accurate records.
- Collaborate with other IT team members to improve support processes.
- Ensure compliance with company IT policies (SOX- escalation procedures…) and security standards.
Requirements
- Proven experience as an IT Support Specialist or similar role.
- Strong knowledge of computer hardware, operating systems (Windows), and software applications.
- Familiarity with network configurations and troubleshooting.
- Good communication skills in German and English; additional languages (French) would be a plus.
- Excellent problem-solving skills and customer service orientation.
- Demonstrated ability to quickly adapt and respond effectively to urgent and unforeseen situations.
- Ability to work under pressure.
- Ability to work independently and as part of a team.
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Remote work options
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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