Unified Communications Implementation Engineer responsible for designing and implementing UC solutions at MiWay. Focusing on collaboration, telephony, and contact center solutions for enhanced client experience.
About the role
- Payroll Implementation Specialist leading end-to-end Payroll onboarding and activation for new logo customers. Ensuring successful implementations and managing project scope and customer coordination through go-live.
Responsibilities
- Lead end-to-end Payroll implementations for new and expansion customers, serving as the accountable delivery owner through go-live.
- Define and manage implementation plans, sequencing, milestones, and customer responsibilities to ensure successful activation.
- Facilitate customer discovery sessions to gather requirements, translate business needs into system configuration strategy, and align on execution timelines.
- Coordinate and manage onboarding activities with Payroll partner Salsa, ensuring alignment across all parties and resolving cross-functional dependencies.
- Oversee configuration strategy and validation processes within the platform to ensure accuracy, compliance, and operational readiness prior to go-live.
- Exercise independent judgment to identify delivery risks, adjust project plans, and implement corrective actions to maintain timeline and quality standards.
- Drive structured testing, readiness validation, and activation planning to ensure smooth transition to live Payroll operations.
- Serve as the primary escalation point for Payroll implementation challenges, proactively resolving issues that may impact customer activation or revenue realization.
- Analyze implementation performance trends and recommend strategic improvements to increase efficiency, reduce cycle time, and enhance customer outcomes.
- Partner cross-functionally with Implementation, Sales, Product, Customer Success, and Operations to align expectations, clarify scope, and protect delivery integrity.
- Contribute to refinement of Payroll implementation methodologies and recommend enhancements to leadership based on observed execution patterns.
- Deliver against defined KPIs related to turnaround time, activation success, delivery quality, and customer adoption.
Requirements
- Bachelor’s degree required or equivalent relevant experience.
- 5–8+ years of experience in implementation, project management, payroll services, or customer-facing delivery roles.
- Demonstrated experience independently leading complex customer implementations or onboarding engagements.
- Experience coordinating with third-party partners or vendors in a structured delivery environment.
- Experience in SaaS or technology-enabled service environments preferred.
- Strong project management capabilities, including planning, sequencing, milestone tracking, and risk mitigation.
- Ability to exercise independent judgment in resolving delivery challenges and adjusting execution plans.
- Strong stakeholder management skills with the ability to influence customers and internal partners.
- Analytical problem-solving ability with a data-driven, operational mindset.
- Ability to manage multiple concurrent implementations with accountability for outcomes.
- Clear written and verbal communication skills appropriate for customer-facing leadership.
- Experience with Payroll platforms, HR/payroll technology, or financial operations preferred.
- Ability to operate autonomously within defined governance structures while escalating appropriately.
- Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.
Benefits
- Competitive health plans
- Paid time-off
- Company paid holidays
- 401K retirement program with a Company elected match
- Other company sponsored programs
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