Delivering technical support for clients using Onit’s AI - driven legal operations platform. Collaborating with users, resolving issues, and ensuring seamless product functionality.
HS
Hybrid Customer Support Engineer – Electro-Optical Testing Line
Posted 2 weeks ago
About the role
- Field Service Engineer for Client Support in Electro-Optical Testing at HGH Systèmes Infrarouges. Supporting clients with technical expertise and service deployment while fostering customer relationships.
Responsibilities
- Participate in the deployment of services offered to our clients
- Collaborate with the Sales and Quality departments and support R&D teams
- Handle customer requests via the ticketing software (Zoho Desk)
- Manage client relationships and contribute to the development of customer service offerings
- Industrialize new service offerings within the EOT customer support department
- Provide support and technical expertise to clients
- Deploy equipment, perform necessary integrations/interfaces, and deliver user training
Requirements
- Master's degree (Engineering degree or equivalent)
- Technical skills in optronics or electronics
- Knowledge of infrared technology, test benches, or infrared cameras is a plus
- Customer-service orientation and strong interpersonal skills
- Experience in customer-facing roles within a technical-sales context is appreciated
- Moderate mobility (travel approximately one week every two months)
- Fluent English required
Benefits
- Meal vouchers
- RTT (additional time-off days)
- Sustainable mobility allowance
- CSE benefits (works council benefits)
- Attractive health coverage (individual or family supplementary health insurance, and provident insurance)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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