Complaints Regulatory Reporting Lead managing complaint metrics and regulatory compliance for AIG operations. Designing frameworks and reports that enhance operational improvement and decision making across jurisdictions.
About the role
- Vendor Compliance Analyst coordinating Oracle solutions and troubleshooting customer scorecards at Helen of Troy. Collaborating with internal teams to ensure compliance and address issues efficiently.
Responsibilities
- Acts as an internal coordinator with internal teams to design/test/implement Oracle solutions for OM, OTM, and WM systems
- Review and interpret customer scorecards and chargeback data
- Day-to-day troubleshooting of system issues
- Testing, documentation, user training
- Summarize the requirements for the appropriate departments
- Review non-standard requirements for compliance
- Request a waiver for any requirements that cannot be complied to
- Submit a ticket to IT for special setups
- Test new setups and approve
- Communicate updates to internal parties and customers
- Review weekly non-compliance charges from accounts receivable
- Validate/Code the charges
- Collaborate with the team to provide supporting documentation for denials
- Review trends by customer or type of charge
Requirements
- High school diploma or general equivalency diploma
- 3+ years of experience in a similar role
- 3+ years of customer service experience
- Authorized to work in the United States on a full-time basis
- Strong understanding and comfort level with EDI components
- Requires knowledge of all logistic functions
- Strong PC skills required, including Microsoft Office
- Typing WPM 60 words per minute
- Specialized area knowledge in training & development, accounts payable, invoicing, and managerial & financial reporting
- Warehouse knowledge with shipping/receiving, bar code scanning, Bill of Lading, and invoicing
Benefits
- Salary + Bonus
- Healthcare
- Dental
- Vision
- Paid Holidays
- Paid Parental Leave
- 401(k) with company match
- Basic Life Insurance
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Paid Time Off (PTO)
- Paid Charitable (volunteer) Leave
- Educational Assistance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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