Hybrid CAP Case Manager

at HealthKeeperz

• Job title: CAP Case Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $20 - $22 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Charlotte, United States

About the role

• CAP Case Manager with HealthKeeperz, Inc. providing critical support for individuals in the Community Alternatives Program. Conducting assessments and coordinating care for clients in the community.

Responsibilities

• Conduct initial screenings and assessments of patients and families
• Identify social service needs and connect patients to appropriate community resources
• Evaluate eligibility, needs, and support systems
• Develop and update individualized care plans that promote patient health and safety
• Educate patients and families on care plans and available service options
• Initiate referrals and provide counseling to support family and caregiver well-being
• Coordinate care with interdisciplinary team members and external providers
• Perform regular follow-ups through home visits and phone check-ins
• Monitor and document care effectiveness and adjust plans as needed
• Provide monthly case management and attend interagency conferences as appropriate
• Maintain accurate, timely records per agency policy and CAP guidelines
• Document patient status, changes in condition, and care outcomes
• Complete discharge summaries and ensure all documentation is current in E-CAP
• Review aide documentation, recertifications, and billing codes for compliance

Requirements

• Working knowledge of basic social work principles, techniques, and practices
• Knowledge of governmental and private organizations and resources in the community
• Strong organizational, communication, listening, and assessment skills
• Ability to travel as needed to other office locations
• Bachelor’s degree in social work from an accredited school of social work and one (1) year of directly related community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care
• The completion of an NC Medicaid certified training program within 90 calendar days of employment; OR
• Bachelor’s degree in a human services or equivalent field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• Bachelor’s degree in a non-human services field from an accredited college or university with two or more years of community experience (preferably case management) in the health or medical field directly related to home care, long-term care, or personal care and the completion of an NC Medicaid certified training program within 90 calendar days; OR
• Nurse who holds a current North Carolina license with two (2) year or four (4) year degrees and one (1) year case management in home care, long-term care, personal care, or related work experience and the completion of an NC Medicaid-certified training program within 90 calendar days; OR
• An individual with a bachelor’s degree or who holds a nursing license as described above, without the number of years of experience, may be designated as an apprentice or a trainee and shall be hired to act in the role of case manager.

Benefits

• Mileage Reimbursement
• 401(k)
• 401(k) matching
• Medical, Vision, and Dental insurance
• Employee assistance program
• Life insurance
• PTO
• Nine paid holidays