Technical Support Engineer addressing post - sales customer concerns via phone, e - mail, and web. Involving configurations, troubleshooting, and delivery of best practices for cybersecurity support.
HD
Hybrid IT Support Engineer 1st & 2nd Level – Apple, macOS, IT Infrastructure
Posted last month
About the role
- IT Support Engineer providing IT support for Apple-based environments, assisting various businesses in Germany. Focusing on infrastructure management, customer support, and system integration.
Responsibilities
- You support customers in operating and further developing their IT infrastructure – remotely via remote access or in person on site.
- General IT support for customers
- Analysis and resolution of spontaneous hardware and software issues
- General first- and second-level support
- Ongoing support of clients, infrastructures and applications
- Setup and integration of IT systems
- Installation and configuration of macOS workstations, iPhones & iPads
- Configuration of networks (LAN/WLAN), firewalls and VPN
- Setup & integration of storage and backup systems
- Setup & integration of VoIP telephone systems and endpoints
- Special IT infrastructure for medical practices
- Setup and integration of the practice management software tomedo
- Integration of Apple devices and peripherals into practice workflows
- Planning & deployment of complete IT environments for new medical practices, including migration from Windows infrastructures to the Apple ecosystem
- Managed services: remote monitoring and updates
- Support for (Mobile) Device Management setups
- Documentation and continuous improvement of IT structures
Requirements
- At least 3 years of experience in IT support for businesses
- Experience from an IT systems integrator or IT service provider is an advantage
- Good knowledge of macOS or the Apple ecosystem in general
- Experience with professional IT infrastructure (clients, networks, backup, VoIP, etc.)
- Structured working style and discipline for good documentation
- Enjoyment of direct customer contact
- German language skills, spoken and written, at least B2 level
- Driver’s license class B (for on-site assignments)
Benefits
- Varied IT work rather than monotonous support tickets
- You personally support a variety of customers and infrastructures – from medical practices and agencies to consultancies and more
- You are the face to the customer and build lasting, trust-based relationships
- Lots of freedom to shape your role
- In a small, collegial team you are heard, can contribute to technical decisions and bring your ideas directly into the work
- Your opinion and practical experience count
- Broad technical development opportunities
- You work with many technologies and can pursue further training or certifications, e.g. Apple Support Professional / Apple System Management MDM / Mobile Device Management / LANCOM networks / Starface VoIP telephony / Synology NAS storage solutions / ESET IT Security
- Family-like team with open communication and short decision paths
- Modern workplace with a MacBook, large monitor and ergonomic setup
- 30 days of vacation per year
- An attractive salary of up to €54k p.a., depending on your experience
- Hybrid work model (up to 2 days/week home office possible after the probationary period)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Remote Support Engineer providing technical support to field engineers on Rockwell Automation products. Troubleshooting issues and collaborating with various teams to ensure customer satisfaction.
APAC Technical Support Leader responsible for leading technical support across Asia Pacific region. Driving improvements and managing escalations to enhance customer satisfaction.
Technical Support Engineer providing support for FortiGate and FortiAuthenticator. Collaborating with customers to resolve technical issues and ensure optimal product performance.
Deposit Operations Support Analyst responsible for managing legal requests and providing customer support. Handling various operational tasks to ensure compliance and customer satisfaction within the bank.
Manage and grow a Technical Customer Support team at Anrok. Focus on customer - first processes and collaboration with Product and Engineering teams.
2nd Line Support Engineer at Darktrace providing IT support and troubleshooting for cybersecurity technologies. Collaborating with first and third line support while managing problem resolution and documentation.
VP of Technical Support Engineering at Slack overseeing global support and engagement strategies. Leading teams to ensure effective practices for exceptional customer experiences
U - Haul seeking a U - Box Field Support Analyst for operational support in Phoenix, Arizona. Role involves handling live support, incident management, and critical thinking in a high - volume environment.
Senior IT Customer Support Technician providing IT support for 500+ Army personnel. Resolving technical issues and ensuring optimal operation of computer systems on - site in South Carolina.