Hybrid Senior Director, Client Management

at Health Care Service Corporation

• Job title: Senior Director, Client Management
• Job type: Full Time
• Experience level: Senior
• Salary: $100,900 - $189,400 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Rosemont, United States

About the role

• Senior Director Client Management responsible for driving client service strategies and overseeing client relations. Leading a team to ensure high service delivery and strategic direction at Luminare Health.

Responsibilities

• Providing strategic thought leadership and direction for the region and Luminare Health focusing on:
• Setting the strategy, and direction to drive high levels of service and retention for all clients within the region
• Analyzing monthly reports, industry and client specific results to proactively identify trends, and setting appropriate direction
• Being the “face of Luminare Health” within the market, providing direction, establishing credibility and trust, and representing the best interests of Luminare Health
• Proactively addresses issues, communicates findings and suggestions to clients and the senior management team
• Attending/participating in annual renewal meetings, assisting with relationship development with clients and brokers
• Providing ongoing support, direction, and leadership to the entire Client Management team consistent with the Luminare Health business philosophy
• Assigning and monitoring CM, CC and Sales/Marketing workloads
• Facilitating ongoing education and development of Staff regarding industry trends, regulatory changes, and new product designs
• Supporting the Client Management team with new client implementations process by working collaboratively with other Luminare Health functions
• Providing client management support to key Luminare Health Client(s) including consultative support and resolving client issues in a timely and equitable way
• Ensure strong client relationships are established and maintained through personal contact with clients, phone calls, visits, or entertaining.

Requirements

• 7+ years Client Management experience
• Previous experience managing a Client Management team
• Keen understanding of Luminare Health business strategy
• Project Management: prioritizes process, establish and meet deadlines, manages diverse group of individuals to meet time critical deadlines and complete tasks
• Communication Skills: demonstrate effectiveness in both written and verbal skills, is able to effectively persuade, shares information in concise manner
• Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably
• Cross Functional Team Building: successfully blends people into teams; establishes purpose of team; creates strong morale; shares successes; gains respect of team
• Self-motivated: makes things happen; energized by challenge; understands the importance and impact of assignments and tenaciously move toward completion
• PC literacy/Microsoft office
• Bachelor degree in related field

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement
• Other incentives