IB
Junior Civil Engineer focusing on designing and developing railway infrastructure projects in São Paulo. Collaborating with multidisciplinary teams to produce quality engineering solutions for construction tasks in a hybrid work environment.
About the role
- Managed Services Engineer providing IT support for Heartland customers. Handling tickets, proactive maintenance, and client training.
Responsibilities
- Provide critical IT support for multiple Heartland customers
- Respond to auto generated ticket alerts both critical and non-critical
- Monitor and work tickets in ticket system for client submitted requests
- Acknowledge and respond to tickets based on Managed Services SLA
- Be part of a phone call queue for client call in requests
- Review monthly client reports and provide resolutions solutions based on generated reports
- Escalate tickets to internal departments and clients IT departments
- Perform proactive maintenance duties such as switch/firewall/routers upgrades, server patches, workstation patches, firewall rules, etc.
- Remote application and hardware support for switches, routers, firewalls, servers, and storage
- Monitor and analyze customer networks, systems, backups, and security appliances
- Project manage internal department initiatives as needed
- Conduct training of customers or colleagues in both formal and informal environments
- Maintain documentation of customer technical information as it relates to procedures, servers, applications, infrastructure, and remote support instructions
- Be part of an on call after hours/weekend on call rotation every 8-10 weeks (additional compensation)
Requirements
- 3+ years’ experience working in an IT service role, systems administration, and network administration
- 5 years’ experience troubleshooting Microsoft Windows endpoints in domain and workgroup environment (preferred)
- 4+ years’ experience working in a customer facing IT service role (preferred)
- Associate degree in a technology-related field or a combination of education and relevant experience (required)
- Customer service-oriented skillset (required)
- Advanced knowledge of Microsoft Windows Operating System (required)
- Basic knowledge of network printing (required)
- Basic knowledge of Antivirus software packages (required)
- Basic knowledge of core server administration within Microsoft Windows Server (required)
- Basic knowledge of Mac OS (required)
- Basic knowledge of mobile operating systems: Apple iOS and Android (required)
- Bachelor’s degree in a technology-related field (preferred)
- Three or more ongoing certifications (preferred)
Benefits
- Work from home flexibility
- Additional compensation for on-call duties
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IB
Civil Engineer developing geometric and earthworks projects for railway infrastructure in Brazil. Collaborating in multidisciplinary teams and mentoring junior staff while ensuring project clarity.
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