Production Engineer responsible for enhancing manufacturing processes at Supermicro. Focus on installation, calibration, and management of production equipment for improved quality standards.
About the role
- FN BBN TEC Engineer delivering Level 3 technical support for FN BBN Access products. Collaborating with teams to ensure solution delivery and customer satisfaction in telecommunications.
Responsibilities
- Troubleshoot and debug complex field issues remotely, collaborating closely with TAC and R&D teams to drive issue resolution.
- Reproduce and isolate issues in lab environments for deeper analysis.
- Create and manage high-quality Jira tickets, ensuring timely follow-up and resolution with R&D.
- Conduct root cause analysis and recommend corrective actions.
- Develop and maintain knowledge base content to enhance team efficiency and customer support.
- Participate in a global on-call rotation to support critical issues.
- Define diagnostic requirements and collaborate with product teams to enhance debugging capabilities.
- Work with the Care Innovation team to integrate Automation/AI for improved Care delivery.
Requirements
- Bachelor's degree (Master’s preferred) in Telecommunications, Computer Science, Information Technology, or a related field.
- 5+ years of experience troubleshooting FN Fiber products such as ISAM, ONT, Lightspan, Altiplano, or Cloud / containerized environments (expert level at least one of them).
- Proficiency in Linux, networking protocols, and use of network testing/analysis tools (e.g., Spirent Test Center, iPerf, Wireshark).
- Strong analytical and problem-solving skills; self-motivated, proactive, and results-oriented.
- Ability to develop structured technical documentation and communicate effectively with technical teams.
- Experience working independently and in diverse, global teams.
- Good soft skills and perform well under pressure.
- It would be nice if you also had:
- Scripting experience, particularly with Shell or Python.
- Understanding of Layer 2/Layer 3 networking, including IP/MPLS protocols.
- Cisco or Nokia IP certifications.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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