Senior Operations Support Lead Analyst providing comprehensive operations support services for Citi's Servicing Division. Ensures risk management integration and process compliance across various business groups.
About the role
- Mission Operations Specialist orchestrating deployments and operations of HavocAI's defense platforms. Collaborating cross-functionally to ensure customer success and system performance.
Responsibilities
- Deploy and Operate HavocAI Platforms
- Lead the planning, coordination, and execution of deployments for HavocAI ASV platforms, HavocControl software, and HavocCloud products.
- Collaborate with engineering, logistics, and technical operations teams to deploy systems to the field and ensure operational readiness.
- Train and support end users, ensuring effective adoption and high performance of HavocAI systems.
- Monitor system performance during operations and coordinate rapid issue resolution with internal teams.
- Drive Customer Success
- Build trusted, long-term partnerships with customers by understanding their missions, constraints, and objectives.
- Support immediate mission needs while identifying future opportunities where HavocAI technology can increase customer effectiveness.
- Clearly articulate HavocAI’s value proposition and mission impact to stakeholders ranging from operators to senior leadership.
- Serve as a key point of contact during deployments and operational engagements.
- Shape Product Development
- Work closely with Product, GTM, and Engineering teams to shape HavocAI products to meet defense and national security mission requirements.
- Translate customer workflows, concepts of operations, and field feedback into actionable product insights.
- Advocate for customer needs and help prioritize product improvements based on operational impact.
- Cross-Functional Collaboration
- Coordinate across nearly every HavocAI team, including business development, engineering, finance, legal, contracting, and technical operations.
- Ensure stakeholders are aligned, informed, and engaged throughout deployment and mission execution.
- Develop a deep understanding of what it takes to successfully deliver complex hardware and software systems to defense customers.
Requirements
- U.S. Citizen and eligible to obtain a U.S. security clearance.
- Willingness to travel up to 50%, including field deployments and customer engagements.
- Based in or willing to relocate to San Diego, CA.
- Experience leading or supporting operational deployments of complex technical systems.
- Strong customer-facing communication skills with the ability to engage both technical and non-technical audiences.
Benefits
- 100% Employer paid Health, Dental and Vision Insurance for you and your families
- Life Insurance (Employer Paid)
- Ability to participate in the companies 401k program (Matching)
- Unlimited PTO policy with an enforced 2 week minimum
- Equity Package
- Work / Home Office Stipend
- Global Entry
- 16 Week Paid Parental Leave
- Monthly Health and Wellness Stipend
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