Business Process Analyst managing product support lifecycle at Hewlett Packard Enterprise. Responsible for revenue growth through operational improvements and customer business requirements.
Responsibilities
Leads and develops product support or solution(s) planning over entire lifecycle
Represents services on product or solution core teams
Performs business analysis, identifies root cause, and develops recommendations/solutions
Collaborates with regions/WW regarding service and support planning
Responsible for revenue and margin contribution of one solution or related set of services
Leads key business initiatives in support of operational or financial improvement
Requirements
Typically 4+ years of experience in directly related business
Typically first level university degree or equivalent work experience; advanced degree is a plus
Moderate knowledge of IT and services industry
General technical understanding of products
Problem detection and analysis of root cause
Proficiency with desktop applications and financial reporting tools
Moderate level of planning, project management and change management skills
Good communication skills
High level English language proficiency both oral and written
Process improvement and program management experience
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