Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- Vice President of Customer Success Partnerships leading a team to enhance service delivery and account management strategies for ComPsych's clients. Focus on strategic initiatives and customer relationships.
Responsibilities
- Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
- Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
- Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
- Partner with internal resources to recruit, develop and manage a high caliber workforce
- Establish and build strong working relationships with business leaders and team members
- Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
- Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
- Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
- Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
- Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
Requirements
- 10+ years Sr. Sales and/or Account Management Leadership Experience
- Partner/distribution partner management experience a plus
- Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
- Proven track record selling additional service lines to current customers
- Travel as necessary to meet with new and existing customers
- BS/BA required; MBA a plus
- International experience a plus
- Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
Benefits
- Full benefits package, including Paid Time Off (PTO)
- medical, dental, vision
- 401(k) with match
- robust EAP
- wellness program
- and much more Competitive pay with annual increases
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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