Client Service Director at AND Digital responsible for building client relationships and growing accounts. Managing daily client needs and leading commercial strategies for successful account management.
About the role
- Manager overseeing Client Services operations at Guardant Health, enhancing oncology patient care and operational scalability. Directing Tissue Procurement team and driving execution of key initiatives.
Responsibilities
- Drive execution of Client Services initiatives with limited direction
- Translate high-level strategic intent into defined actions, timelines, and deliverables
- Track initiatives end-to-end, including risks, dependencies, and next steps
- Manage Tissue Procurement team members
- Own operational performance, throughput, and turnaround standards
- Lead capacity planning and volume forecasting in partnership with leadership
- Ensure staffing and workflows scale in alignment with anticipated growth
- Identify and implement workflow improvements to increase efficiency and reliability
- Coordinate across Client Services supervisors while respecting existing reporting structures
- Support vendor management, contracting workflows, purchase order processes, and issue resolution
- Build and maintain operational and executive-facing Tableau dashboards
- Develop clear summaries and presentations for leadership consumption
- Scope, design, and implement financial tracking mechanisms for Client Services
Requirements
- 6+ years of experience in operations, program management, business operations, or similar execution-focused roles
- Experience managing operational teams
- Experience with vendor coordination, contracting workflows, or purchase order processes
- Demonstrated ability to deliver outcomes with incomplete or evolving information
- Hands-on experience building Tableau dashboards and operational reporting
- Experience supporting senior leaders (Director level or above)
- Proven ability to coordinate across teams without direct authority
- Strong organizational and synthesis skills; capable of managing multiple parallel efforts
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Job title
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