Director leading enterprise solutions for health systems at Guardant Health. Overseeing EMR integration and solution success teams to enhance cancer care continuum.
Responsibilities
Own national performance for health system solutions delivery, including EMR integrations, workflow enablement, pilot execution, and post-launch optimization, with clear visibility into pipeline, capacity, outcomes, and adoption.
Identify unmet needs, friction points, and emerging opportunities within health systems and lead cross-functional efforts to define, pilot, and scale new solutions that improve adoption, efficiency, access, and enterprise readiness.
Lead, coach, and develop EMR Integration Managers / Implementation Specialists and Solution Success Managers; set clear expectations, build capability, and reinforce consistent execution standards and customer-first behaviors.
Establish and run the operating cadence for the solutions function, including intake and prioritization, capacity planning, execution reviews, escalation management, and executive-ready reporting on progress, risks, and outcomes.
Partner with Strategic Account Managers and Sales leadership to align solution scope and timing to account plans, ensure clean handoffs, and support pilot-to-scale adoption across health systems.
Partner with Product, Engineering/IT, Market Access, Medical Affairs, Analytics, and Operations to translate health system needs and field insights into solution requirements, integration enhancements, enablement tools, and roadmap priorities.
Standardize and scale solution methodologies and assets, including project plans, testing and validation frameworks, training materials, readiness criteria, adoption playbooks, and best practices across EMR and non-EMR solutions.
Ensure rigorous testing, quality controls, and issue management to protect functionality, data integrity, and customer trust; lead root-cause analysis and continuous improvement initiatives.
Build and manage a metrics-driven solutions program, defining and tracking KPIs such as cycle time, on-time delivery, adoption metrics, support volume, training completion, and customer satisfaction.
Own the operating budget and vendor partnerships supporting health system solutions, including contract management, vendor performance, and resourcing decisions that enable scale, speed, and quality.
Ensure compliance with HIPAA, data security standards, and internal legal and compliance requirements; reinforce the use of approved processes, documentation, and customer communications.
Requirements
10 + years of experience in health IT, health system solutions, enterprise healthcare operations, or related roles.
3+ years leading teams or serving as a functional or program leader across complex, cross-functional initiatives.
Experience overseeing EMR integrations across platforms such as Epic, AthenaHealth, eClinicalWorks, and/or similar systems.
Demonstrated ability to identify system-level problems and translate them into scalable, executable solutions.
Strong program management, prioritization, and executive communication skills.
Experience partnering with Product, Engineering/IT, commercial, and medical teams in regulated environments.
Familiarity with HIPAA, healthcare data security, reimbursement dynamics, and health system operations.
Bachelor’s degree required; advanced degree or health informatics background preferred.
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