Coordenador de Planejamento managing strategic collection processes for educational institutions. Focused on data-driven decision making to ensure financial health and efficient operations.
Responsibilities
Strategic Management: Define and optimize collection strategies (base segmentation, refinement of contact cadences, and data enrichment) in direct partnership with operational coordination.
Data Intelligence: Monitor, diagnose, and present delinquency and recovery KPIs to leadership, converting metrics into actionable plans.
Third-Party Management: Lead the performance of partner collection agencies, manage portfolio redistribution, and ensure alignment with our targets.
Operational Support: Ensure operational efficiency by monitoring contact center KPIs (breaks, queues, occupancy, and base penetration).
Unit Consulting: Support and guide collection activities carried out directly at schools, such as collection drives and renewal campaigns, ensuring process consistency.
Requirements
Previous leadership experience
Previous experience in collections planning and credit recovery
Proactive and eager to learn
Ability to solve complex problems and propose data-driven solutions
Strong written and verbal communication skills
Advanced Excel and intermediate Power BI
Bachelor's degree completed
Previous experience in the education sector (preferred)
Some experience with SQL for querying and extracting data from relational databases (preferred)
Benefits
Meal or food allowance
Transportation voucher (commute allowance)
Home office allowance
Reimbursement of up to R$400 for the purchase of an ergonomic chair to support remote work
Profit-sharing (PLR) to reward achievement of targets
Casual dress code
Day off during your birthday month
Salta Learning Environment: Free courses on leadership and communication to boost your career
Salta +Benefits partnerships: T.T Burguer, Chefs Club, PrimePass, Magalu, NetShoes, Ponto Frio, Casas Bahia, Cultura Inglesa, CNA, Ibmec, Le Canton, BodyTech, Budda Spa, and many others
Your child is eligible for a school scholarship (check with the People & Management team for rules)
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