IT Manager overseeing technology operations and strategy for SourceHub, ensuring alignment with global IT policies. Leading local teams and managing SAP environment for robust IT infrastructure.
About the role
- Credit Manager overseeing credit risk within PAYGo Phones in Kenya. Shaping risk controls and improving portfolio quality while engaging with teams in the field.
Responsibilities
- Review portfolio performance to identify customers showing early signs of repayment difficulties through data review and direct field engagement.
- Track portfolio risk indicators and ensure timely escalation and visibility.
- Produce consistent and accurate portfolio performance and risk indicator reports.
- Monitor regional, area, and product-level trends and recommend corrective actions to address emerging risk exposures.
- Carry out internal reviews to identify gaps across credit-related processes, including underwriting, collections, onboarding, repossession, and customer detail updates.
- Confirm alignment with internal policies and regulatory requirements.
- Document findings clearly and outline practical risk mitigation actions.
- Apply preventative collection approaches, including KYC and onboarding practices that enhance customer quality.
- Design and roll out field-informed collection approaches in partnership with field teams to improve recovery outcomes.
- Evaluate existing policies and their portfolio impact, proposing updates informed by market conditions and field insights.
- Improve portfolio segmentation by aligning customer buckets with appropriate ownership models and recommending adjustments where required.
- Oversee field pilots to ensure they are tracked, documented, and measured against defined success criteria through engagement with relevant teams.
- Ensure reported fraud cases are reviewed promptly and resolved within established timelines.
- Compile structured field reports covering data summaries, operational observations, and process documentation.
- Maintain consistency and accuracy in risk and portfolio performance reporting.
- Conduct market and sector research and translate findings into recommendations that strengthen Sun King’s market position across sales and collections.
Requirements
- Bachelor’s degree in Finance, Risk Management, or a related business discipline.
- 10+ years of relevant experience within credit, risk, audit, or data-focused functions, including at least 5 years in a people or operational oversight capacity.
- Professional certification in Credit Management, Statistics, Data Science, Computer Science, or a related field is an advantage.
- Practical exposure to data gathering and field-based assessments.
- Strong planning, organisation, and attention to detail.
- High adaptability, flexibility, and comfort operating in dynamic environments.
- Structured problem-solving approach with the ability to translate complex issues into practical actions.
- Ability to guide teams and influence operational improvements through clarity and direction.
- Clear and assured written and verbal communication skills.
- Strong stakeholder engagement skills, with the ability to work constructively across teams.
- Willingness to spend approximately 70% of time in the field.
- Demonstrates discretion, ethical judgment, and appropriate handling of restricted information.
Benefits
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry
- An open-minded, collaborative culture with enthusiastic colleagues driven by the challenge of innovation and making a profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun King Center for Leadership.
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