Hybrid Insurance, Impounds Specialist

at Lithia

• Job title: Insurance, Impounds Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $20 - $24 per hour
• Degree requirement: High School Diploma
• Tech skills: Swift
• Location requirements: Hybrid, Tigard, United States

About the role

• Insurance/Impound Specialist at DFC responsible for managing insurance policy processes and customer communication. Handling vehicle impound processes and ensuring documentation accuracy while maintaining customer accounts.

Responsibilities

• Process insurance policy cancellation and lapse paperwork to the collection account.
• Establish and maintain tracking system for DFC customer insurance coverage.
• Contact customers to verify current insurance coverage and educate on terms on contract related to coverage.
• Confirm insurance claim status and update collection account status.
• Process “Guarantee of Title” paperwork needed for payment in timely manner.
• Contact and educate customers on total loss process and account responsibility until process complete.
• Verify additional contracts and process cancellations as needed.
• Contact insurance companies weekly to verify status of claim process and payment.
• Monitor customer account details for non-payments from contract cancellations and insurance companies.
• Educate and counsel customers on account terms and payment programs to resolve past due amounts.
• Utilize various skip tracing methods and processes to locate customers as needed.
• Maintain and ensure accurate, up-to-date customer account information.
• Manage end to end Impound process.
• Negotiate storage fees and charges with towing/repair facilities to minimize financial loss.
• Analyze vehicle value against accrued fees to determine whether to secure the vehicle or abandon it to minimize net loss.
• Prepare legally required state-specific impound packets, hold-harmless documents, and affidavits to facilitate swift vehicle release.
• Collaborate with repossession agents to schedule and coordinate the prompt pickup of vehicles from impound lots.

Requirements

• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• Previous auto insurance experience preferred
• Previous auto industry experience preferred
• Previous collections experience a plus, but not required

Benefits

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs