Call Centre Advisor assisting with customer inquiries at Specsavers. Managing appointments and providing excellent customer service while collaborating with store teams and Directors.
About the role
- Contact Center Manager leading Acquisitions team to achieve sales goals. Supervising sales activities and fostering customer engagement in a B2B environment.
Responsibilities
- Supervising the Contact Center Acquisitions sales division to meet or exceed sales, gross profit, and new business growth goals.
- Provide leadership, coaching, and strategic oversight to a team of Dedicated Account Advisors focused on acquiring new customers and expanding business with existing accounts.
- Oversee daily Acquisitions sales activities, including outbound calling, prospecting, lead follow-up, and pipeline management.
- Drive customer acquisition, retention, and account growth by ensuring advisors effectively engage both prospective and existing customers.
- Coach advisors on effective sales techniques.
- Monitor individual and team performance metrics, conduct regular performance discussions, and provide actionable feedback.
- Assess sales, product, and systems training needs; partner with the Training department to recommend and support development initiatives.
- Support advisors in resolving complex customer issues and participate directly in escalated customer interactions when necessary.
- Foster strong working relationships with Outside Sales, Inside Sales, and Marketing teams.
- Recommend strategies to Marketing related to new products, promotions, pricing, scripts, and market opportunities.
- Develop annual sales plans and expense budgets and report trends, risks, and opportunities to upper management.
Requirements
- Associate degree or equivalent experience.
- 3 to 5 years of successful sales and management experience in an inside sales or contact center environment.
- Bachelor’s degree and 5 or more years of sales and management experience in a B2B sales environment, preferably leading outbound or acquisition-focused teams.
Benefits
- Competitive salary
- Hybrid Schedule
- Health, dental, and vision available to you on day one of employment
- Excellent work-life balance
- 18 days paid time off plus 6 paid holidays
- 6% company contribution to 401K with immediate vesting
- Growth and development opportunities!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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