User Operations Generalist responsible for providing technical support and improving user experiences at Perplexity AI. Handling inquiries across channels and contributing to product improvement insights.
About the role
- Operations Manager overseeing transportation services and managing Independent Contractors for USPack delivery logistics. Ensuring customer needs are met through effective service coordination.
Responsibilities
- Provide overall management and coordination of transportation services for assigned customers.
- Identify, transmit and satisfy customer needs by contracting and utilizing Independent Contractors.
- Monitor services to ensure compliance with contractual requirements (apparel, paperwork, etc.).
- Assist in troubleshooting eCMobile issues.
- Plan route coverage and communicate with Independent Contractors.
- Negotiate with Independent Contractors regarding contracted services and settlement.
- Complete driver pay activities (adjustments, manual adjustments).
Requirements
- Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
- Excellent interpersonal skills necessary for driver and customer interactions.
- Ability to effectively communicate verbally and in writing at all levels of the organization.
- Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
- Ability to understand the independent contractor relationship.
- Ability to work from home with travel throughout assigned area as required.
- Ability to work additional hours to deal with operational issues when necessary.
- Proficient in basic MS Office Programs (Outlook, Excel, and Word).
- Must maintain a valid driver’s license and clean, functional vehicle.
- Ability to lift up to 50 pounds on occasion.
Benefits
- 401(K)
- Health Insurance
- Disability/Life Insurance
- Paid Time Off (PTO)
- Paid Holidays
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