Hybrid Business Analyst, Process Automation

at GoodLeap

• Job title: Business Analyst, Process Automation
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $121,000 - $141,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, ServiceNow
• Location requirements: Hybrid, Roseville, United States

About the role

• Business Analyst improving operational efficiency via automation. Engaging with business leaders to identify and implement automation solutions in a technology-driven environment.

Responsibilities

• Partner with business leaders to analyze, document, and improve business processes through automation initiatives.
• Identify and prioritize automation opportunities by assessing ROI, complexity, and alignment with business goals.
• Design, test, and deploy automated workflows using tools such as Power Automate, Workato, or UiPath StudioX.
• Create and maintain detailed process documentation, SOPs, and automation governance guidelines.
• Collaborate with IT and Engineering to ensure automations meet security, compliance, and integration standards.
• Monitor, measure, and report on automation performance, adoption, and process improvements.
• Train and support end users and business teams on automation best practices and process improvement tools.

Requirements

• 3–5 years of experience in business analysis, process improvement, or operational excellence.
• Hands-on experience with one or more process automation platforms such as Power Automate, UiPath StudioX, Workato, or Zapier.
• Certifications in relevant platforms (e.g., Zapier Expert).
• Strong understanding of business process modeling, workflow design, and change management principles.
• Ability to analyze complex processes, identify inefficiencies, and develop data-driven recommendations.
• Experience gathering and documenting requirements from multiple business stakeholders.
• Excellent communication, facilitation, and stakeholder management skills.
• Strong problem-solving, analytical, and critical-thinking abilities.
• Proficiency with Microsoft Office Suite, Jira, and Lucid Chart (or equivalent tools).
• Lean Six Sigma Green Belt or Black Belt certification (preferred).
• Familiarity with CRM, ERP, or ticketing systems such as Salesforce or ServiceNow.
• Experience working in financial services, fintech, or operations-heavy environments.