Customer Segment Product Manager at Caterpillar developing customer segment strategies and engaging stakeholders. Requires collaboration with product teams and understanding of construction technology.
About the role
- Staff Product Manager at General Motors driving product strategy for occupant experiences across vehicle modes. Leading cross-functional teams to enhance customer engagement and comfort.
Responsibilities
- You’ll lead the definition and evolution of Modes & Experience Coordination—orchestrate, multi-system experiences that adapt to occupant needs across driving, riding, preparing, or stationary scenarios. These experiences aim to elevate comfort, reduce friction, and help occupants be more successful in their actions.
- Define and evolve the product strategy and roadmap for Modes & Experience Coordination, collaborating across hardware, software, and experience teams to deliver cohesive, brand-aligned solutions.
- Translate insights from research, behavioral data, and environmental context into actionable product requirements that anticipate friction and drive adoption.
- Facilitate scenario walkthroughs and golden configuration design reviews to align stakeholders and ensure seamless integration across systems.
- Lead discovery and business case development for new and evolving Modes by gathering customer insights, estimating system-level costs, and aligning cross-functional teams around feasible, high-impact opportunities.
- Monitor industry trends and emerging technologies to inform roadmap evolution and maintain competitive relevance.
Requirements
- 5+ years product management experience
- Bachelor's degree in Engineering or related fields
- Proven ability to balance tradeoffs between consumer needs and expectations, legal and regulatory requirements, and business objectives.
- Experience developing solutions to hard problems with many constraints, using sound judgement to assess risks, and to layout your argument in a well-structured, data-informed, written narrative.
- Ability to navigate ambiguity and drive projects forward, even without a clear path.
- Strong sense of accountability and ownership
- Demonstrated expertise in writing, with the ability to effectively balance and integrate vision, strategy, and technical details in a cohesive narrative.
- Exceptional communication skills, with the ability to clearly convey complex ideas, tradeoffs, and product decisions across technical and non-technical audiences. Skilled in facilitating alignment among cross-functional partners and driving clarity in ambiguous or evolving contexts.
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
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