Senior Operations Specialist driving high - quality execution across client operations and products. Collaborating with internal teams to deliver tailored solutions in a hybrid work environment.
About the role
- Manager of Incident Management leading incident response for GM’s autonomous driving software. Overseeing incident lifecycle, team management, and cross-functional coordination within AV operations.
Responsibilities
- Own the incident response vision, roadmap, playbooks, escalation models, and quality standards for Level 3 AV operations.
- Align engineering, operations, safety, legal, and executive partners around clear, disciplined incident response processes.
- Manage and mentor Senior Incident Managers (3-5); drive accountability, growth, and team cohesion.
- Serve as the top escalation point for critical, fleet‑impacting, or reputationally sensitive incidents.
- Provide executive‑level clarity during fast‑moving events while ensuring disciplined, real‑time response operations.
- Lead the response for major incidents affecting the AV fleet to minimize operational and safety impacts.
- Review and triage all on‑road incidents (collisions, safety events, software anomalies), determine severity, and ensure complete on‑scene documentation.
- Partner closely with technical experts to diagnose issues across software, hardware, and systems.
- Coordinate response efforts with engineering, operations, safety, legal, communications, and executives; ensure accurate documentation and aligned messaging.
- Build and continually improve tools, workflows, and best practices to increase response speed, clarity, and quality.
- Deliver timely updates during incidents; support legal inquiries, regulatory reporting, and law‑enforcement requests.
- Lead onboarding and ongoing training for incident responders and cross‑functional partners.
Requirements
- Deep knowledge of incident response frameworks in AV, mobility, or other complex, safety‑critical environments
- 7+ years in incident management, including experience as an Incident Commander or lead responder
- 3+ years of people leadership experience
- Proven ability to stay calm, clear, and precise during high‑pressure escalations
- Experience briefing senior leadership in real time
- Demonstrated experience training teams and reinforcing safety culture
- Ability and willingness to participate in a 24/7 on‑call rotation
Benefits
- medical
- dental
- vision
- Health Savings Account
- Flexible Spending Accounts
- retirement savings plan
- sickness and accident benefits
- life insurance
- paid vacation & holidays
- tuition assistance programs
- employee assistance program
- GM vehicle discounts
- company vehicle evaluation program
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