IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Group Manager overseeing residential installation operations at GM Energy, leading installer onboarding and compliance initiatives for energy products nationwide.
Responsibilities
- Lead and develop a team responsible for installer onboarding, enablement, compliance, and continuous improvement.
- Oversee certification, quality verification, and performance benchmarking for new installers.
- Identify priority markets, AHJs, MSAs, and utility partners to accelerate installer readiness.
- Monitor installer SLAs, cycle times, CSAT, and adherence to contractual requirements.
- Identify systemic issues through data trends across onboarding, performance, compliance, and customer feedback.
Requirements
- Bachelor’s degree in Electrical Engineering, Construction Management, or related field preferred.
- 7+ years of experience in energy, distributed energy resources, electrical installation, or related industries, with 3+ years in a leadership or indirect leadership role.
- Experience managing installer or subcontractor networks, compliance programs, and customer experience initiatives.
- Ability to work in Salesforce, Excel, and data visualization tools; capable of defining KPIs, SLAs, and reporting standards.
- Understanding of revenue models for energy products, installation services, O&M, and grid or third-party ownership programs.
Benefits
- GM offers a variety of health and wellbeing benefit programs.
- Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.
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